Caddi

Zendesk connects to Caddi through an OAuth client that you create in Zendesk Admin Center.

A Zendesk admin with permission to create and manage OAuth clients in Admin Center

Your Zendesk subdomain address, <code>https://&lt;your-subdomain&gt;.zendesk.com</code>. A custom help center domain does not work.

Owner or Admin access to your Caddi organization

- A Zendesk admin with permission to create and manage OAuth clients in Admin Center
- Your Zendesk subdomain address, <code>https://&lt;your-subdomain&gt;.zendesk.com</code>. A custom help center domain does not work.
- Owner or Admin access to your Caddi organization

Step 1: Create the OAuth client in Zendesk

In Zendesk Admin Center, click Apps and integrations in the sidebar, then select APIs &gt; OAuth clients.

Name — <code>Caddi</code>. This is the name users see when they grant access.

Identifier — filled in automatically from the name. You can leave it as is. Copy it; this is the value Caddi calls Unique Identifier.

Client kind — select Confidential.

Redirect URLs — enter <code>https://app.trycaddi.com/oauth-callback</code>. The same URL is shown in the Caddi Configure form (Step 2) with a Copy redirect URL button.

Scopes — optional. Zendesk allows all scopes when this is left empty.

Click Save. After the page refreshes, a Secret field appears near the bottom.

Copy the full secret. The text can run past the edge of the box, so select all of it. Zendesk shows the full secret only once.

1. In Zendesk Admin Center, click Apps and integrations in the sidebar, then select APIs &gt; OAuth clients.
2. Click Add OAuth client.
3. Name — <code>Caddi</code>. This is the name users see when they grant access.
4. Identifier — filled in automatically from the name. You can leave it as is. Copy it; this is the value Caddi calls Unique Identifier.
5. Client kind — select Confidential.
6. Redirect URLs — enter <code>https://app.trycaddi.com/oauth-callback</code>. The same URL is shown in the Caddi Configure form (Step 2) with a Copy redirect URL button.
7. Scopes — optional. Zendesk allows all scopes when this is left empty.
8. Click Save. After the page refreshes, a Secret field appears near the bottom.
9. Copy the full secret. The text can run past the edge of the box, so select all of it. Zendesk shows the full secret only once.
10. Click Save again.

Do not send this secret by email, chat, or a support ticket. Paste it straight into Caddi in Step 2, or keep it in a password manager until you do.

In Caddi, open Settings, then Integrations.

Under Connectors you can configure, find Zendesk - Custom OAuth Client and click Configure.

Zendesk Subdomain URL — your Zendesk address, <code>https://&lt;your-subdomain&gt;.zendesk.com</code>.

Unique Identifier — the Identifier you copied from the OAuth client.

Secret — the Secret you copied from the OAuth client.

OAuth Scopes — leave blank to use Caddi's default scopes.

1. In Caddi, open Settings, then Integrations.
2. Under Connectors you can configure, find Zendesk - Custom OAuth Client and click Configure.
3. Zendesk Subdomain URL — your Zendesk address, <code>https://&lt;your-subdomain&gt;.zendesk.com</code>.
4. Unique Identifier — the Identifier you copied from the OAuth client.
5. Secret — the Secret you copied from the OAuth client.
6. OAuth Scopes — leave blank to use Caddi's default scopes.
7. Click Save Configuration.

In Caddi, open Integrations in the left sidebar.

Find Zendesk - Custom OAuth Client and click Connect.

Sign in to Zendesk and approve the request. You'll be returned to Caddi with the connection active.

1. In Caddi, open Integrations in the left sidebar.
2. Find Zendesk - Custom OAuth Client and click Connect.
3. Sign in to Zendesk and approve the request. You'll be returned to Caddi with the connection active.

If you're not going to be an everyday user of Caddi, you can disconnect after confirming the connection works.

<a href="https://support.zendesk.com/hc/en-us/articles/4408845965210-Using-OAuth-authentication-with-your-application" rel="nofollow noopener noreferrer" target="_blank">Using OAuth authentication with your application</a> — Zendesk help

<a href="https://developer.zendesk.com/api-reference/ticketing/oauth/grant_type_tokens/" rel="nofollow noopener noreferrer" target="_blank">OAuth tokens for grant types</a> — Zendesk developer docs

- <a href="https://support.zendesk.com/hc/en-us/articles/4408845965210-Using-OAuth-authentication-with-your-application" rel="nofollow noopener noreferrer" target="_blank">Using OAuth authentication with your application</a> — Zendesk help
- <a href="https://developer.zendesk.com/api-reference/ticketing/oauth/grant_type_tokens/" rel="nofollow noopener noreferrer" target="_blank">OAuth tokens for grant types</a> — Zendesk developer docs

Connecting Zendesk to Caddi with a custom OAuth client

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Zendesk Setup

Before you start

Step 1: Create the OAuth client in Zendesk

Step 2: Configure Zendesk in Caddi

Step 3: Confirm the connection

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